Privacy Policy

Your privacy is very important to us and we are committed to protecting it. This policy sets out how we use and protect any information that you give us and how we use cookies.

We may change this Policy from time to time by updating this page. If you have any questions, please contact us.

Nothing in our Terms and Conditions or this Policy affects your rights under the Data Protection Act 1998.

What personal information do we collect?

When you place an order we will ask you for your name, email address, billing address, delivery address, telephone number and credit/debit card or other payment information.

We may also ask you to input personal information such as your name and email address if you’d like to be notified of specific offers or product availability. This information is used through Mailchimp to provide users with our email newsletter.

What do we do with the personal information we collect?

We use the personal information you give us only for the following purposes:

To verify your age
To obtain credit and fraud detection checks, where required
To obtain authorisation for your payment
To process your order
To contact you regarding a specific enquiry you make
For statistical analysis so that we can improve our website and the service we offer
For feedback through email by customer review service Feefo
To personalise your experience of our website and our communications with you
If you have consented, to notify you of products or special offers that may be of interest to you through email newsletter provider Constant Contact
Where required or otherwise permitted to do so by applicable laws and/or regulations, for the purpose of responding to a court order, or a request for cooperation from a law enforcement or other government agency, or in order for us to establish or exercise our legal rights or defend legal claims

Who do we share this information with?

Your personal information will be used for the above purposes by relevant staff at Bottle In A Box Ltd. It may also be disclosed to other businesses that help us run our business, including:

For the purpose of processing your orders and authorisation of your payment
To credit reference and fraud detection agencies
Warehousing and distributors of our products
Couriers and delivery companies involved in the delivery of your order

Other than as set out above, we will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law.

What are cookies?

Cookies are small text files stored on your computer’s browser. We use cookies to make it easier to use our site and to improve the way the site works. A cookie allows us to remember the contents of your basket, remember your choices such as dismissing preferences and to customise the site so that it’s more relevant for you. Additionally we use third party cookies from Google Analytics to help us understand how visitors use the website so that we can improve it, and cookies from Feefo Reviews to improve on customer feedback.

You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this). Please bear in mind that certain features of this website may not function correctly if you do this. For more information about cookies, please visit www.allaboutcookies.org

Protecting Your Data

If you wish to ask for any information about the details about you that we hold, or to have any details deleted, you can contact us directly.