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Where's my order?
Confirmation that your order has been dispatched will be sent to the email address you provided when you placed your order. This will be sent on the evening before your chosen preferred delivery date.
Once your order has been dispatched you will also receive a notification by email or text from our courier service DPD Local, this will have all the tracking information for your order (if you have not received this please check your spam folder). You will then have options to instruct DPD to leave in a safe place, leave at a collection point or leave with neighbour, if you’re going to be out.
You can also contact DPD Local directly and leave further instructions with them on 0121 275 50500 or click on this link https://www.dpdlocal.co.uk/index.jsp
If you haven’t received tracking notifications, then please complete the contact form below and we will respond to you as soon as possible.
Can I send my order to a different address?
Yes, simply check the box marked “Deliver to a Different Address” at checkout and enter the delivery details of the address you want your parcel sent to.
Can I change delivery address for an order?
If you have not yet received an email notification that your order has been dispatched, we can change the delivery address details for your order if you contact us using the form below.
Can I change or add a gift message to an order?
Please note that once your order has been dispatched and has left our warehouses we are no longer able to amend gift messages.
What countries do you deliver to?
Currently we ship across the whole of the UK and most of Europe. For a full list of countries we deliver to and the delivery charges for each destination, please see our Deliveries and Charges page.
I'm sending as a gift. How are orders packaged?
Our bottles and accompaniments are packaged safely and securely in the gift box that you chose when purchasing, along with your printed gift message if you chose one, and shipped inside a plain brown outer box.
I'm sending as a gift. Are purchase details included in the box?
How do I redeem a coupon?
To redeem a coupon code, enter the code into the box marked Coupon Code on Your Basket page or at checkout. Click “apply coupon” and a message will inform you that the discount has been applied successfully.
What happens if my parcel arrives damaged?
We apologise in advance for any damaged items you receive from us.
In the unlikely case that your item arrives damaged, please contact us using the form below, indicating your concern within 7 days of the item being delivered. Please attach pictures of the damaged bottle to the email. We will aim to respond to your message within 24 hours.
Our Registered Office
Unit 6, Castle Court, Bankside,
Falkirk FK2 7UU
Company Registration: SC541462
VAT Number: 312 7800 29
Copyright 2021 © Bottle In A Box A British Company