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How can we help
Where's my order?
Confirmation that your order has been dispatched will be sent to the email address you provided when you placed your order. This will be sent by the evening before your chosen preferred delivery date.
Once your order has been dispatched you will also receive a notification by email or text from our courier service DPD Local, this will have all the tracking information for your order. You will then have options to instruct DPD to leave in a safe place, leave at a collection point or leave with neighbour, if you’re going to be out.
You can also contact DPD Local directly and leave further instructions with them on 0121 275 50500 or by contacting DPD through their website.
If you haven’t received tracking notifications, then please complete the contact form below and we will respond to you as soon as possible.
I've received an email saying my order hasn't been delivered. What do I do?
You may receive an email from us if your order has not been delivered because of an issue regarding incorrect or missing delivery details, or has been refused by the resident at the given delivery address.
Please call our couriers DPD on 01212750500 or use the DPD local website, providing the consignment number quoted to you in our email, as well as the delivery postcode. Once contacting DPD check the relevant address details or add delivery instructions to ensure that your parcel can be delivered.
If no response is received within a day the parcel may be returned to us, the couriers charge for returning the parcel and therefore these charges will be applicable.
What countries do you deliver to?
Currently we ship across the whole of the UK, the Isle of Man and the Channel Islands. For a full list of regions we deliver to and the delivery charges for each destination, please see our Deliveries and Charges page.
What happens if my parcel arrives damaged?
We apologise in advance for any damaged items you receive from us.
In the unlikely case that your item arrives damaged, please contact us using the form below, indicating your concern within 7 days of the item being delivered. Please attach pictures of the damaged bottle to the email. We will aim to respond to your message within 24 hours.
Can I send my order to a different address?
Yes, simply check the box marked “Deliver to a Different Address” at checkout and enter the delivery details of the address you want your parcel sent to.
Can I change delivery address for an order?
If you have not yet received an email notification that your order has been dispatched, we can change the delivery address details for your order if you contact us using the form below.
Can I change or add a gift message to an order?
Please note that once your order has been dispatched and has left our warehouses we are no longer able to amend gift messages.
How are gift hampers packaged?
Our bottles and accompaniments are packaged safely and securely in the gift box that you chose when purchasing, along with your printed gift message if you chose one, and shipped inside a plain brown outer box.
Are purchase details included in the box?
No invoices or purchase details are included with the box, all to ensure a perfect surprise for the recipient. All billing details are handled electronically to the person ordering the gift set.
How do I redeem a coupon?
To redeem a coupon code, enter the code into the box marked Coupon Code on Your Basket page or at checkout. Click “apply coupon” and a message will inform you that the discount has been applied successfully.
I'm a distiller/supplier interested in working with Bottle In A Box. How can I get in touch?
Please contact us through our Distilleries and Suppliers page.
Can I request a VAT invoice for a placed order?
To receive a VAT invoice for your order, please contact us using the form below.
Registered Office
Get in touch
Have a general enquiry not covered here? Contact us using the form below and we'll get back to you as soon as possible -